ACO DME
Privacy policy
Last updated November 10, 2026
This policy explains what information ACO DME collects through this website and client portal, how we use it, and the choices you have. Our work with each client organization is also governed by our written agreement with that organization, which controls if it differs from this page.
What we collect
- Account information: the name, work email address and organization of each person we invite to the portal.
- Client data: files and records a client organization shares with us, such as Medicare claims data, so that we can provide the service.
- Usage information: basic technical records such as sign-in times and pages used, kept to operate and secure the portal.
- Messages: anything you send us by email or text message.
- Mobile numbers: the mobile number of each person who agrees to receive our text messages, and a record of the texts sent and received.
Visitors to the public pages of this site are not asked for personal information, and we do not use advertising trackers.
How we use it
- To provide, maintain and secure the portal for the client organization that shared the data.
- To send invitations, account notices and reports you or your organization have asked for.
- To respond to questions and support requests.
We do not sell personal information or client data, and we do not use client data for advertising.
Who we share it with
We use a small number of service providers to host the portal, store data, and deliver email and text messages. They may process information only on our behalf and only to provide those services. We may also disclose information when required by law.
Text messages
We use mobile numbers only to send the text messages you agreed to receive and to answer texts you send us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Our text-messaging provider handles numbers only to deliver our messages. You can stop texts at any time by replying STOP. See our text message terms.
How long we keep it
We keep client data for as long as our agreement with the client organization requires, then delete or return it as that agreement provides. Account information is removed when an account is closed, except where we must keep records by law.
Your choices
If you have a portal account, you can ask us to correct your details or close your account. Questions about data your organization shared should usually go to your organization first.
Contact
Email ben@hbmedicalsupplies.io with any privacy question. If we change this policy, we will update the date at the top of this page.