ACO DME

Terms of use

Last updated November 10, 2026

These terms apply to this website and the ACO DME client portal. If your organization has a signed agreement with us, that agreement controls where it differs from these terms.

Accounts

• Portal accounts are for invited individuals at client organizations and our own team. Don’t share your sign-in with anyone.
• Tell us right away if you think someone else has used your account.
• We may suspend an account to protect the portal or a client’s data.

Acceptable use

• Use the portal only for your organization’s work with us.
• Don’t try to reach data that belongs to another organization, test the portal’s security without our written permission, or interfere with its operation.
• Upload only data your organization is permitted to share with us.

Information in the portal

Findings, benchmarks and suggested follow-ups are provided to support your team’s own decisions. They are not medical advice and do not replace the judgment of clinicians, billing staff or compliance staff.

Text messages from Quinn

• Program: ACO DME daily reports. Quinn, our analyst, texts account summaries and answers questions about your organization’s results.
• Who gets them: only people who have asked us to text them. You opt in by giving us your mobile number and agreeing, in writing, to receive these texts. Consent is not a condition of any purchase.
• How often: message frequency varies, usually up to two reports a day plus replies to texts you send.
• Cost: message and data rates may apply.
• Stopping: reply STOP at any time to stop all texts. Reply START to begin again.
• Help: reply HELP, or email ben@hbmedicalsupplies.io.
• Carriers are not liable for delayed or undelivered messages.
• Texts are covered by our privacy policy. We never share mobile numbers or opt-in consent for marketing.

Availability

We work to keep the portal available and accurate, but it is provided as is, and we may change or pause features. To the extent the law allows, our responsibility is limited to what our agreement with your organization provides.

Contact

Questions about these terms: ben@hbmedicalsupplies.io.